Tickets are maintenance work orders that track issues found during inspections or day-to-day operations. They ensure that problems don't slip through the cracks.

How Tickets Are Created

Tickets are most commonly created in two ways:

1. From a Failed Safety Check (Most Common)

When a staff member fails a safety check item during a list on mobile, the app requires them to create a ticket. They must:

• Describe the issue
• Assign it to someone
• Set a severity level

This is automatic and cannot be skipped — it's how Sumba bridges the gap between operations (the people inspecting) and maintenance (the people fixing).

2. Manually from the Web Portal or Mobile App

Managers and admins can also create tickets directly:

• On the web portal, go to Tickets and click Create Ticket
• On the mobile app, navigate to the tickets section

Manual tickets are useful for tracking work that doesn't come from an inspection — e.g., "Pick up Pepsi for the concession stand" or "Fix the HVAC unit."

Anatomy of a Ticket

Each ticket includes:

• Title — Brief description of the issue
• Description — Details about what's wrong
• Assigned To — Who is responsible for resolving it